Last Updated: December 8, 2025

This website [ www.soulfulbengal.com ] (“Website”) is operated by The Bengal Chamber of Commerce and Industry and ITC Limited (hereinafter referred to as “We”, “Us”, or “Our”). This Privacy Policy (“Policy”) describes how We collect, use, store, process, and disclose information from users (“User”, “You”, or “Your”) of the Website.

This Policy is formulated in accordance with the applicable data privacy laws in India.

1. COMMITMENT:             

   We are committed to protecting the privacy and security of the information You provide to Us. We value Your trust and have designed this Policy to ensure transparency regarding Our practices for the collection, use, storage, processing, and protection of Your personal data, in accordance with applicable Indian laws and best industry standards.

2. INFORMATION WE COLLECT:                  

   We may collect both personal and non-personal information from Users through various means, including but not limited to, when Users visit Our Website, subscribe to newsletters, respond to surveys, fill out forms, or engage with other activities, services, features, or resources We provide.

Personal Data: We may ask You to provide Us with Your name, email address, phone number, or address. Your personal data collected shall be used for the purposes set out in clause 4 below. The term ‘personal data’ herein shall also include any personal data that you may voluntarily share with us. 

Non-Personal Data: We may collect non-personal data such as browser type, device information, operating system, IP address, and technical details about Your means of connection to Our Website. This information is collected to improve Website functionality and User experience.

3. WEB BROWSER COOKIES:    

   Our Website may use “cookies” and similar tracking technologies to enhance User experience, analyze trends, and administer the Website. Cookies are small files placed on Your device for record-keeping and to track information about Your interactions with the Website. You may configure Your browser to refuse cookies or to alert You when cookies are being sent; however, certain features of the Website may not function optimally if cookies are disabled.

4. HOW WE USE COLLECTED INFORMATION:               

   We may collect and use Users’ personal data for the following purposes, in compliance with applicable data privacy laws:

• To Improve Our Website: To utilize feedback and usage data to enhance Our content, offerings, and Website functionality.

• To Personalize User Experience: To analyze aggregate data to understand how Users interact with Our services and resources, thereby improving User experience.

• To Communicate with You: To send You information, updates, and responses to Your inquiries, questions, or requests. If You opt-in to Our mailing list, You may receive emails including news, updates, and information about related products or services.

• For Informational Purposes: To inform You about tourism opportunities, events, and initiatives related to Bengal, subject to Your explicit consent.

• For Legal Compliance: To comply with applicable legal obligations and regulatory requirements.

5. HOW WE PROTECT YOUR INFORMATION:       

   We implement appropriate technical and organizational measures for data collection, storage, processing, and security as required under applicable laws. These measures are designed to protect against unauthorized access, alteration, disclosure, or destruction of Your personal data, including but not limited to, encryption, access controls, and regular security assessments. While We strive to use commercially acceptable means to protect Your personal data, no method of transmission over the Internet or electronic storage is completely secure. Therefore, We cannot guarantee absolute security, and any transmission of data is at Your own risk.

6. SHARING YOUR PERSONAL INFORMATION:    

   We do not sell, trade, or rent Users’ personal data to third parties. We may share aggregated, anonymized demographic information with Our business partners, trusted affiliates, and advertisers for the purposes described in this Policy, provided such information does not identify any individual User. We may engage third-party service providers to assist Us in operating Our business and the Website, or to administer activities on Our behalf (such as sending newsletters or surveys). We will only share Your personal data with such third parties for the limited purposes specified, and only after ensuring that such third parties are contractually bound to maintain the confidentiality and security of Your data in accordance with applicable law.

   We may also disclose Your personal data if required by law, regulation, or legal process, or in good faith belief that such disclosure is necessary to: 

7. comply with legal obligations; 

8. in response to a request or direction from a law enforcement agency, governmental, statutory, judicial or quasi-judicial body; 

(b) protect and defend Our rights or property; or 

(c) protect the personal safety of Users or the public.

7. INTERNATIONAL DATA TRANSFER:   

Your personal data may be transferred to and maintained on servers located outside Your state, province, country, or other governmental jurisdiction, where data protection laws may differ. In the event of such international data transfers, We will ensure that appropriate safeguards, as required under applicable law, are in place, to protect Your personal data. By using this Website and submitting Your information, You consent to such transfers.

7. THIRD-PARTY WEBSITES: 

   Our Website may contain links to third-party websites, including those of Our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or privacy practices of these external sites and are not responsible for the protection and privacy of any information You provide while visiting such sites. We encourage You to review the privacy policies of any third-party websites You visit.

8. YOUR RIGHTS AND CONSENT;

9. You have the right to review the accuracy of the personal data provided by You. You may contact Us at the email address provided in clause 10 below to review Your personal data and/or update, correct, amend inaccurate, deficient or incomplete personal data, and We will make good faith reasonable efforts to update the same. 

10. You are free not to share any personal data that You consider confidential and withdraw consent for Us to use such personal data that You have already provided by contacting Us at the email address provided in clause 10 below. 

11. In the event that You refuse to share any personal data or withdraw consent to process personal data that you have previously given to Us, your access to certain features or services provided on the Website may be restricted. Please note that the withdrawal of Your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. 

12. If You no longer want Us to use your personal data, You can request that We erase this personal data by contacting us on the email address provided in clause 10 below, provided that any requests for erasure will be acted upon in accordance with applicable laws and may also impact Our ability to provide full features and services of the Website to You. You hereby agree and acknowledge that a mere request for erasure does not guarantee an immediate erasure of personal data, and all such requests will be acted upon in accordance with applicable laws.

By using this Website, You signify Your acceptance of this Policy. 

9. CHANGES TO THIS PRIVACY POLICY: 

   We reserve the right to update or modify this Privacy Policy at any time. When We make changes, We will update the “Last Updated” date at the top of this page. We encourage Users to periodically review this Policy to stay informed about how We protect and process Your personal data. Continued use of the Website after any changes constitutes Your acceptance of the revised Policy.

10. GRIEVANCE OFFICER:

If You have any questions about this Policy, the data practices of this Website, or wish to exercise Your rights as described under this Policy, please contact Our Grievance Officer using the below details:

1.  Name: 

2. Designation: 

3. Email:

4. Address:

We will strive to address your questions and concerns in a timely and effective manner and within the time period prescribed under applicable laws.